You are always welcome to return or exchange the products purchased at
Puget Sound Fly Shop.
You have 30 days to decide if an item is right for you. The items must be
returned to Puget Sound Fly Shop's address in proper condition and in
manufacturer’s packaging unless returned as faulty or damaged.
Refund Options
We offer several methods of compensation for a returned item if the product
is undamaged and the package is in proper condition:
different size, or color if available.
to be used on our Site with another purchase.
Although you are free to choose preferred compensation, we reserve the
right to change the list of available compensation options depending on the
items returned, customer location, banking peculiarities, or other reasons
creating difficulties or inconveniences whether for Puget Sound Fly Shop or for
customers.
How to Return a Purchased Item
Fill out your return form correctly with your order number, the product you
are returning, the reason for the return, and if you are waiting for a refund or
an exchange.
If you do not mention your order number, we won’t be able to process your return.
Repackage the item in the original box and packaging.
Take your parcel to any Post Office and obtain proof of postage for the
tracking number – this will speed up the process and will legitimize that your
parcel is on its way back to us.
The address for returns is:
____________________________
____________________________
____________________________
The shipping cost for the returned items is paid by you. We will compensate
the shipping charges in case of returning damaged, faulty, or incorrect items.
What Happens Next
We’ll send you an email as soon as we’ve received your return in its original
condition and processed your return.
A returned item will be inspected upon arrival. If the condition an item has been
returned in is inappropriate (e.g. tags have been removed or there are signs of wear)
and we’re unable to put it back into stock, we may not be able to accept your return
and we may have to send it back to you.
If the condition of a returned item is appropriate, you will receive compensation
within 10 business days depending on the payment method you used for purchasing
the returned item.
If you paid by credit/debit card, we will refund the balance of your credit/debit card.
If a Gift card is used towards a portion of the purchase, we will issue a new
Gift card and credit the remaining balance to the credit/debit card. If the
item was purchased solely with a Gift card with a remaining balance, we will
reimburse to the Gift card.
Returning a Damaged or Faulty Item
We are sorry that you received a damaged or faulty item. Please return this item
to us as soon as possible so that we could process the refund. If you’re unable to return
the item, please contact our Customer care service at pugetsoundflyshop.com.
Please bear in mind that all items are inspected on return.
Returning an Incorrect Item
If one of the items you received isn't what you ordered, please send it back to us,
and once inspected, we'll refund you as soon as it's arrived back at our shop.
Non-refundable Items
We do not refund the products that are not eligible for return.
Non-refundable (non-returnable) products:
